What Our Guests Are Saying
Positive: Very well fitted out with high quality furniture and…
Positive:
Very well fitted out with high quality furniture and kitchen had everything needed. Lots of space.
Negative:
It is a little noisy as there are busy roads right outside. The fire alarm went off like clickwork every morning at 10am. I raised this with management but nothing changed. The code I was given did not work on the front door which is a real problem when you arrive at 2am. Heating / cooling system is incomprehensible and not user-friendly
Good stay, with helpful staff, nice location, and a clean and comfortable suite; for executive suite, certain details re
Positive:
Location, flexibility for arrival time, ability to contact staff, amenities (espresso), cleanliness, comfort (with exception of noise)
Negative:
Lack of clarity on room detail until arrival, unclear booking guidelines (call before booking for full detail), lack of sound proofing
Positive: Very well fitted out with high quality furniture and…
Positive:
Very well fitted out with high quality furniture and kitchen had everything needed. Lots of space.
Negative:
It is a little noisy as there are busy roads right outside. The fire alarm went off like clickwork every morning at 10am. I raised this with management but nothing changed. The code I was given did not work on the front door which is a real problem when you arrive at 2am. Heating / cooling system is incomprehensible and not user-friendly
We had a great stay at Charlesgate Suites for 5…
We had a great stay at Charlesgate Suites for 5 nights as a family of four, including two small kids. It was very clean and comfy. Nice location – we walked along the Charles River and to the Pru and of course all around Back Bay. Taking the T was easy too! We loved our stay there.
Terrific location for our visit to Boston close to BU…
Terrific location for our visit to Boston close to BU campus, Fenway, and restaurants. On-site parking was a big plus. When we had some trouble getting into the flat, the remote team was able to quickly resolve the issue. Overall communications were great.
A hidden gem in Boston!
Positive:
This is the second time we have stayed at Charlesgate Suites, and our experience has been nothing but phenomenal. Our suite was spacious, clean, and had everything we needed, the king size bed was very comfortable and the Nespresso machine was a perfect addition.
The building has the ambience of an old brownstone, with unique wallpaper, and a winding staircase, that takes you to your room. The company gives you the directions to enter the day before your stay, they are simple to follow.
We were so glad that they had a parking spot for us, which as you know is a premium to find in Boston! The T stop is right in Kenmore Square, which is maybe a 10 minute walk to get too.
We are looking forward to our next stay at Charlesgate Suites!
Negative:
We did have a few ideas that we suggested to the company, maybe deadbolt locks on the suite doors, extra towel racks near the sinks in the bathrooms, and directions for the use of the thermostat. They got back to us right away, saying they would address the issues, they were very positive.
This place was a 10/10 and met every expectation. We…
This place was a 10/10 and met every expectation. We loved having a flexible and automated check-in. Our flight was late at night and unfortunately my code wasn’t working, but I called for assistance and we were able to enter without any issues. There is nothing better than a friendly and welcoming voice on the other end. The space was VERY clean which is my main worry. The suite looks exactly as in the pictures. We were provided everything we needed. Loved that we had a few extra towels, just in case. We didn’t have to bother anyone with additional requests. There is a subway station 5 minutes from this location and it was one of our favorite parts about staying here…specially after a long day of walking and sightseeing. If I return to Boston, I will certainly book again.